{"id":20614,"date":"2026-07-17T11:57:07","date_gmt":"2026-07-17T11:57:07","guid":{"rendered":"https:\/\/alpakids.com\/support\/"},"modified":"2026-07-17T11:57:07","modified_gmt":"2026-07-17T11:57:07","slug":"support","status":"publish","type":"page","link":"https:\/\/alpakids.com\/lt\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row full_width=”stretch_row” kd_background_image_position=”vc_row-bg-position-top” kd_bottom_separator_style=”static-waves” kd_bottom_separator_height=”separator-height-large” kd_background_overlay=”true” kd_fixed_background=”true” kd_bottom_separator=”true” css=”.vc_custom_1676574526363{margin-top: 60px !important;padding-top: 70px !important;padding-bottom: 200px !important;background-image: url(https:\/\/alpakids.com\/wp-content\/uploads\/2023\/01\/bg1-scaled.jpg?id=9580) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” css_tablet_portrait=”.vc_custom_1676574526364{margin-top: -45px !important;padding-top: 50px !important;padding-bottom: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” css_mobile=”.vc_custom_1676574526364{margin-top: -45px !important;padding-top: 50px !important;padding-bottom: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” css_tablet_landscape=”.vc_custom_1676574526364{margin-top: 60px !important;padding-top: 100px !important;}”][vc_column][vc_empty_space height=”100px”][vc_row_inner kd_background_image_position=”vc_row-bg-position-top” el_id=”quality-screen-time”][vc_column_inner css=”.vc_custom_1676574066718{margin-left: 0px !important;padding-top: 80px !important;padding-right: 0px !important;padding-bottom: 20px !important;padding-left: 0px !important;}” offset=”vc_col-lg-12 vc_col-md-12″]

How can we help?<\/h1>

Most questions have a quick answer below.
\nIf you don't find what you need, write to us at support@alpakids.com
\n\u2014 we usually reply within one business day.<\/h6><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner kd_background_image_position=”vc_row-bg-position-top” el_class=”home-alpa”][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row kd_background_image_position=”vc_row-bg-position-top” el_class=”home-alpa”][vc_column][vc_single_image image=”9574″ img_size=”full” alignment=”right”][\/vc_column][\/vc_row][vc_row kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1784117653081{padding-top: 90px !important;padding-bottom: 40px !important;}” css_tablet_landscape=”.vc_custom_1784117653081{padding-top: 50px !important;}” css_tablet_portrait=”.vc_custom_1784117653081{padding-top: 50px !important;}” css_mobile=”.vc_custom_1784117653082{padding-top: 50px !important;}” el_id=”why-choose-alpa”][vc_column css=”.vc_custom_1597665991208{padding-right: 0px !important;padding-left: 0px !important;}”]

Popular help topics <\/h1><\/header>[vc_empty_space height=”50 px”][vc_row_inner kd_background_image_position=”vc_row-bg-position-top” el_class=”home-boxes”][vc_column_inner width=”1\/4″]
\"\"<\/div><\/div>

Subscriptions & sharing across devices<\/h3>

One subscription works on all your family's devices \u2014
\njust sign in with the same email\/password account.<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

\"\"<\/div><\/div>

Family Link issues<\/h3>

Create your ALPA account with email \u2014 Google and Apple sign-in can't be used to share your subscription to a child's device managed by Family Link<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

\"\"<\/div><\/div>

Cancelling your subscription<\/h3>

Cancel anytime in the App Store or Google Play Subscriptions section under your account settings \u2014
\nnot in the ALPA app.<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

\"\"<\/div><\/div>

Creating an account<\/h3>

Sign up with email, Google, or Apple. Use email account for sharing
\nsubscription within the whole family.<\/p><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1784289116290{padding-bottom: 80px !important;background: #ffd800 url(https:\/\/alpakids.com\/wp-content\/uploads\/2023\/01\/bg2-scaled.jpg?id=9581) !important;}” top_section_title=”” bottom_section_title=””][vc_column css=”.vc_custom_1515752234075{padding-right: 0px !important;padding-left: 0px !important;}”][vc_row_inner kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1784117744406{padding-top: 100px !important;}” el_id=”frequently-asked-questions”][vc_column_inner]

Frequently asked questions about ALPA<\/h1><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=”30″ kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1598625238681{padding-bottom: 50px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1598624986890{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-6 vc_col-md-12″][vc_toggle title=”Why did you choose an alpaca as the main character?” css_animation=”fadeIn” css=””]We chose an alpaca because they are incredibly resilient and highly social animals, capable of moving across the globe and making friends in every corner of the world. (In addition, they are much cooler than dogs and cats.) Also, alpacas are just soooo cute![\/vc_toggle][vc_toggle title=”Is ALPA for homes or educational institutions?” css_animation=”fadeIn”]ALPA is definitely for both! Our e-learning games are widely used both at home and in educational institutions to diversify learning and make it more efficient.[\/vc_toggle][vc_toggle title=”Who is creating the ALPA content?” css_animation=”fadeIn”]ALPA games are developed together with school and preschool teachers, speech therapists, child psychologists, and top researchers in child development and other experts in the field. When we localise our content to new markets, we always hire local teachers, translators and voice artists to ensure the highest quality.[\/vc_toggle][vc_toggle title=”Who should I contact to discuss partnerships?” css_animation=”fadeIn”]We partner with several large media enterprises and white-label our e-learning games. If you are interested in collaboration (white-labelling, integrations, etc.), please write to us on info@alpakids.com<\/a> and let\u2019s take things forward![\/vc_toggle][vc_toggle title=”On what types of devices can I use ALPA e-learning games?” css_animation=”fadeIn”]Home users can use ALPA on both Android and iOS devices. For educational institutions and white-label integrations, we also have a web version for computers and smart boards.[\/vc_toggle][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1598624993827{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-6 vc_col-md-12″][vc_toggle title=”How can I subscribe to full content as a home user?” css_animation=”fadeIn”]After downloading the app from the app store, you will find our monthly and annual plans as in-app-purchases that are carefully handled by Google and Apple. For the payment, you can use your credit or debit card, your telecom bill and other options (PayPal, Google Play balance, etc.) depending on your location.[\/vc_toggle][vc_toggle title=”How can I unlock ALPA games on other devices if I have a subscription?” css_animation=”fadeIn” css=””]<\/p>\n

If you have an active subscription, ALPA full content is unlocked on all devices where you log in with the same ALPA account (email) that was used to purchase the subscription. This works across both Android and iOS devices.<\/p>\n

NB! To use ALPA on a child\u2019s Android device connected to Google Family Link<\/span><\/span>, please create your ALPA account with email\/password login on the device where you make the subscription. You can then use the same ALPA account on the child\u2019s device.<\/p>\n

If you still have problems, contact us feedback [at] alpakids.com<\/a>, and we can help you.[\/vc_toggle][vc_toggle title=”How can I get a subscription with a Family Link child’s account?” css_animation=”fadeIn” css=””]<\/p>\n

To use ALPA on a child\u2019s Android device connected to Google Family Link<\/span><\/span>, please create your ALPA account with email\/password login on the device where you make the subscription. You can then use the same ALPA account on the child\u2019s device.<\/p>\n

If you still have problems, contact us feedback [at] alpakids.com<\/a>, and we can help you.[\/vc_toggle][vc_toggle title=”How can I cancel my app subscription?” css_animation=”fadeIn” css=””]All the app payments are handled by Google and Apple. You can cancel the subscription at any time by going to your Google Play or Apple account settings and, under the Payments\/Subscriptions section, you can find the active subscriptions and cancel from there.[\/vc_toggle][vc_toggle title=”Where can I contact you?” css_animation=”fadeIn”]You are always more than welcome to write to us on info@alpakids.com<\/a> and for local language communication we will refer your email to our respective country manager.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” kd_background_image_position=”vc_row-bg-position-center” css=”.vc_custom_1784289284950{padding-top: 150px !important;padding-bottom: 80px !important;}” css_mobile=”.vc_custom_1784289284951{padding-top: 70px !important;padding-bottom: 0px !important;}” top_section_title=”” bottom_section_title=””][vc_column]

Didn't find your answer?<\/h1><\/header>[vc_column_text css=””]<\/p>\n
<\/h5>\n

We’re happy to help \u2014 write to support@alpakids.com<\/a> and we’ll get back to you within one business day.<\/strong><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” kd_background_image_position=”vc_row-bg-position-top” kd_top_separator_style=”static-waves” kd_top_separator_height=”separator-height-large” kd_top_separator=”true” css=”.vc_custom_1676544266318{margin-top: 90px !important;padding-top: 150px !important;background-color: #ffd800 !important;}” kd_top_separator_bg=”#ffffff” css_tablet_portrait=”.vc_custom_1676544266318{padding-top: 75px !important;}” css_mobile=”.vc_custom_1676544266319{padding-top: 75px !important;}”][vc_column css=”.vc_custom_1676543994265{background-color: #f5f5f5 !important;}”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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