Popular help topics
Subscriptions & sharing across devices
One subscription works on all your family's devices —
just sign in with the same email/password account.
Family Link issues
Create your ALPA account with email — Google and Apple sign-in can't be used to share your subscription to a child's device managed by Family Link
Cancelling your subscription
Cancel anytime in the App Store or Google Play Subscriptions section under your account settings —
not in the ALPA app.
Creating an account
Sign up with email, Google, or Apple. Use email account for sharing
subscription within the whole family.
Frequently asked questions about ALPA
Why did you choose an alpaca as the main character?
We chose an alpaca because they are incredibly resilient and highly social animals, capable of moving across the globe and making friends in every corner of the world. (In addition, they are much cooler than dogs and cats.) Also, alpacas are just soooo cute!
Is ALPA for homes or educational institutions?
ALPA is definitely for both! Our e-learning games are widely used both at home and in educational institutions to diversify learning and make it more efficient.
Who is creating the ALPA content?
ALPA games are developed together with school and preschool teachers, speech therapists, child psychologists, and top researchers in child development and other experts in the field. When we localise our content to new markets, we always hire local teachers, translators and voice artists to ensure the highest quality.
Who should I contact to discuss partnerships?
We partner with several large media enterprises and white-label our e-learning games. If you are interested in collaboration (white-labelling, integrations, etc.), please write to us on info@alpakids.com and let’s take things forward!
On what types of devices can I use ALPA e-learning games?
Home users can use ALPA on both Android and iOS devices. For educational institutions and white-label integrations, we also have a web version for computers and smart boards.
How can I subscribe to full content as a home user?
After downloading the app from the app store, you will find our monthly and annual plans as in-app-purchases that are carefully handled by Google and Apple. For the payment, you can use your credit or debit card, your telecom bill and other options (PayPal, Google Play balance, etc.) depending on your location.
How can I unlock ALPA games on other devices if I have a subscription?
If you have an active subscription, ALPA full content is unlocked on all devices where you log in with the same ALPA account (email) that was used to purchase the subscription. This works across both Android and iOS devices.
NB! To use ALPA on a child’s Android device connected to Google Family Link, please create your ALPA account with email/password login on the device where you make the subscription. You can then use the same ALPA account on the child’s device.
If you still have problems, contact us feedback [at] alpakids.com, and we can help you.
How can I get a subscription with a Family Link child's account?
To use ALPA on a child’s Android device connected to Google Family Link, please create your ALPA account with email/password login on the device where you make the subscription. You can then use the same ALPA account on the child’s device.
If you still have problems, contact us feedback [at] alpakids.com, and we can help you.
How can I cancel my app subscription?
All the app payments are handled by Google and Apple. You can cancel the subscription at any time by going to your Google Play or Apple account settings and, under the Payments/Subscriptions section, you can find the active subscriptions and cancel from there.
Where can I contact you?
You are always more than welcome to write to us on info@alpakids.com and for local language communication we will refer your email to our respective country manager.
Didn't find your answer?
We’re happy to help — write to support@alpakids.com and we’ll get back to you within one business day.